Privacy Policy

Modd Pty Ltd (Modd, we or us) is committed to protecting your privacy and the confidentiality of any personal information which you provide to us.

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your personal information in connection with the services that Modd provides to you (including without limitation the Udo product website) (Services). By accessing any Modd website or service (including without limitation the Udo website), (Websites) and providing your information you indicate your acceptance of this Privacy Policy, as amended from time to time.

1. Collection of personal information:
   
   You may provide personal information to us for a variety of reasons, including to receive information, and to purchase Services. This personal information may include (without limitation) details such as your name, image, address, mobile number, e-mail address, employer or business information. If you purchase Services you will need to provide us with credit card details and other information which will allow us to process the transaction. We may also request your preferences for receiving marketing information.
   
   The choice of how much information you provide to Modd is yours and of course if you want to use our Services, we will require certain information from you in order to provide the Services.
    
2. How does Modd use the Personal Information?
   
   The personal information you provide to Modd through our Websites or through other means may be used by us for the following purposes:
   • to provide you with Services you have requested, including customer service in relation to those Services
   • to process payments in accordance with our Terms of Use
   • to provide you with information or other communications about Modd
   • to connect with you on social media to market Modd and/or its Services via email if you have opted in to receive such communications from us
   • to analyse statistics in relation to our services
      
3. Communication preferences:
   
   Where you have agreed to receive Modd emails, we may use your personal information to send you emails (including marketing emails) about our Services. You will be provided with an opportunity in each email communication to decline to receive any further communications from Modd.
    
4. Security of your information:
   
   Modd takes reasonable steps to ensure the security of all information we collect, including that the information is protected from misuse and loss and from unauthorised access, modification or disclosure. For example, your personal information is maintained in a secure environment, which can be accessed only by authorised personnel. However, no data transmission over the internet or information stored on servers accessible through the internet can be guaranteed to be fully secure.
    
5. Disclosure of Personal Information:
   
   Some of the functions and services relating to the purposes for which your personal information may be processed by Modd may be outsourced to third party external service providers. When we contract external services providers, we may provide them with your personal information, but only to the extent required for them to fulfil that contract, or where you would reasonably expect Modd to disclose it to a third party for a particular purpose.
   
   Modd will not use or disclose your personal information except in accordance with this Privacy Policy unless you have consented to the use or disclosure, or where disclosure is necessary to prevent injury to life or health, to investigate any suspected unlawful activity or where the use or disclosure is required or authorized by law.
    
6. Access, correction and complaints in relation to personal information:
   
   Access to personal information
   You may request access to your personal information collected by Modd. Please send an email to accounts@modd.com.au and we will endeavour to respond as soon as possible and in any event within 30 days of receiving your request. There may be some legal or regulatory reason why access is denied or amendment refused. If this is so, we will tell you why.
   
   Correction of personal information
   If you believe any of your personal information held by Modd is not accurate, complete or up-to-date, we will take reasonable steps to correct the information. To request that your personal information be corrected or updated, please send an email accounts@modd.com.au
   
   Complaints
   If you have a complaint about the handling of your personal information, please send an email to accounts@modd.com.au..
    
7. Links to other websites:
   
   Modd is not responsible for the privacy practices or content of any other website or service that is linked to our Website, or for the privacy practices of any third party social media or other service providers that you can access through our Website. We encourage you to read the privacy policies of those websites or service providers.
    
8. Cookies:
   
   What are cookies?
   Cookies are small text files that are stored in your computer’s memory and hard drive when you visit certain web pages. They are used to enable websites to function or to provide information to the owners of a website.
   
   Why do we use cookies?
   Cookies help us to provide customised services and information. For example, we use cookies on our Website to collect anonymous traffic data and also to improve your experience with the Websites (e.g. to keep you logged in if you request this).
   
   In broad terms, we use cookies on our Websites for the following purposes:
    
   • Analytical purposes:
     We use analytical cookies that allow us to recognise, measure and track visitors to our Website.
   • Usage preferences:
     Some of the cookies on our Websites are activated when visitors to our Website make a choice about their usage of the site. Our Website then ‘remembers’ the settings preferences of the user concerned.
   • Session management:
     The software that runs our Websites uses cookies for technical purposes needed by the internal workings of our servers and application. For instance, we use cookies to keep track of information about a user’s session and determine which options or pages to display in order for the site to function.
   • Functional purposes:
     Functional purpose cookies store information that is needed by our applications to process and operate. For example, where requests within a process involve multiple stages, cookies are used to store the information from each stage temporarily, in order to facilitate completion of the overall request.
     
     Your cookie preferences
     To make full use of our Website, your computer or mobile device will need to accept cookies, as our sites will not function properly without them.
     
     Third party cookies
     When you visit our Websites, you may receive cookies that are set by third parties. For example, you may receive a cookie set by Google. We do not control the setting of these third party cookies, so we suggest you might wish to check the third party websites for more information about their use of cookies and how to manage them.
     
     Amending cookie preferences
     If you wish to remove cookies set by our Website from your browser in the future, you may delete them. The instructions for removing cookies from your computer or mobile device depend on the operating system and web browser you use. Please note, however, that withdrawing your agreement to the use of cookies on our sites will impair the functionality of our Website.
      
9. Changes to this Privacy Policy:
   
   This privacy policy may change from time to time particularly as new rules, regulations and industry codes are introduced. Any changes to the Privacy Policy will be posted on our Website. If we consider that the changes are material we will notify you by email.