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FAQS

If you have any other questions please don't hesitate to contact us

How do i start?
  1. Choose from 1 of our themes,
  2. Choose a package and sign up
  3. Pay by Credit Card using our secure online payment gateway
  4. Send us your content either by email or share on dropbox so we can populate your website
Do you offer support?

Yes,

We have many "how to" help videos on our support page showing you how to do things. Also you can email or use our live chat Monday to Friday between 9am to 5pm and we will do our best to help.

Do you populate our content?

Yes

We will populate the content that you provide into your website. We will need all text and images sent in digital format for the website prior to starting. We do not start a project until we have all the content provided. The amount of pages that we populate will depend on the package chosen.

Can I add more pages & images?

Yes

You can Self-manage your website with ease. You can add as many pages and images as you like. We wiil provide you with access to the backend admin section so you can easily make your changes. We also have many how to videos to help you.

Who is Udo?

Udo is a product of MODD Pty Ltd. We're an Australian company based in Chapel Street Melbourne and we have over 15 years of industry experience. 

Do you train us on how to use the CMS?

Yes

We do hold 1 hour training sessions for the Udo CMS at certain times of the year, there is a minimal cost to this. We also have many help videos under the help page.

How do I pay?

Once you have selected a theme and a package you can pay by Credit Card using our secure online payment gateway. This Credit Card will also be used for the monthly recurring payments. The payment cycle is the 1st day of every month.

We accept Visa and MasterCard.

I already have a domain can I use this?

Yes

When signing up let us know what domain name you wish to use. Once the website is ready to go live we will be in touch to show you what to do next.

 

I need a domain name?

You can purchase a domain now if you like by going to http://domains.u-do.com.au

Domains start from as little as $12.  

Or after sign up you will be sent a link for you to purchase a domain name that can be done at a later stage.

 

Where are you located?

We're located in Chapel Street Melbourne, Australia. We are Australian owned and operated.

Do you host the website?

Yes

We will host your website on our premium standard servers located in a professional data center here in Australia. Our server uptime is over 99.90%. All our sites must reside on a server that we provide.

Can I see the themes live?

Yes,

All themes can be viewed in live mode before purchasing a package. You can also check how they look on different devices such as, mobile, tablet, laptop and desktop.

Do you outsource your work?

NO we don't

Everything is done in-house here in Australia, we do not outsource our work. You will be dealing with the person creating your website from start to finish.

Is there any contracts?

No,

You pay by the month, so if you want to stop cancel your payments. Unfortunately though we do not refund monies paid for once entering the billing period.

Will you be adding more themes?

Yes,

We will be adding new themes as we go so stay tuned. If you see a theme or a website that you would like to look of and you want something similar then to talk to us.




Udo - Digital  Design Agency offering affordable and professional website design services for business.